Manager of Systems & Automation
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Job Description
The Manager of Operations bridges Blend’s business teams and the IT and integration team responsible for building the platforms, integrations, and automations that run the firm. This is a business-facing role: you will work across GES functions (Finance, People, Operations, Legal, IT, Marketing) and commercial and delivery teams (Sales, Client Delivery, Practices & Solutions, Service Lines, and Delivery Centers) to understand how work gets done, where technology is falling short, and what should be built or improved.
You will translate those needs into clear, prioritized requirements and work closely with IT to shape solutions from concept through delivery. The right candidate is equally comfortable talking process with a business leader and architecture with a developer.
What You Will Do
Opportunity Identification
• Engage business stakeholders across commercial, delivery, and GES teams to understand current workflows, friction points, and unmet technology needs
• Identify and prioritize opportunities for automation, integration, and improved platform utilization that drive efficiency or reduce operational risk
• Maintain a running backlog of technology enablement opportunities to inform IT planning
IT Partnership
• Translate business needs into scoped, actionable requirements the IT team can execute against, with your partnership
• Participate in solution design conversations with a point of view on data, integration, and platform architecture
• Track delivery progress, manage stakeholder expectations, and validate that solutions solve the original problem
Platform Stewardship
• Develop working knowledge of Blend’s core platforms and drive adoption of existing capabilities before adding new tools
• Work with the business and GES platform SMEs to support change management and user adoption for new technology rollouts
• Identify and close gaps between what licensed software can do and how it is actually being used
Process and Continuous Improvement
• Distinguish process problems from technology problems before recommending solutions
• Drive a consistent bias toward reducing manual work and building scalable, repeatable approaches
• Bring visibility and structure to how technology initiatives are tracked and measured
Requirements
Function: Business Development
Experience Level: Mid-Senior Level