Service Manager (Warranty)

• Provide management and guidance to the Warranty Department to ensure the RMA response targets are achieved.
• Develop and maintain effective relationships with Manufacturing & Production Engineers, Supply Management personnel, Quality and Warranty claims departments
• Carry out regular visits to customer production facilities for discussions with Manufacturing & Production engineers; provide prompt and effective resolution to recurring production issues.
• Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate.
• Define priority of claims to be handled to satisfy customers in the best possible way
• Assist with transition of parts between prototype and production phase at the customer as required
• Participate, as required, in customer print reviews and approval
• Participate in Production Readiness Reviews
• Support PMI activities for Service (Warranty) harmonization
• Supply Management: Review quality and delivery non-conformances.  Monitor and negotiate various quality metrics, for supplier performance. 
• To support Supplier Quality & Warranty Engineers and act as facilitator for quality issues at both at customer and HydraForce by:• Understanding and communicating quality requirements in accordance with the customer supplier quality manual
• Assist in resolving PPAP/ISIR questions
• Assist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process (TOPS), to eliminate reoccurrences
• Work with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer.
• Provide timely identification of warranty trends and prioritize efforts into reducing warranty costs
• Participate in creating design solutions to address warranty issues
• Perform warranty reviews with OEM SQA Engineer’s where required

• Ensure a timely and effective financial closure of claims
• Act as a champion for warranty projects initiated by the customer that require Application or Design Engineering support
• Works with both the OEM customer and HydraForce Sales departments in coordinating and supporting warranty agreements

Function: Engineering
Experience Level: Mid-Senior Level