Claim management & Logistics IT intern
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Job Description
Claims Management & Transport Damage Handling - Approx. 20-25 hours per week
• Manage and process logistics claims related to over-deliveries, shortages, incorrect deliveries, and transport damages.
• Coordinate the handling of transport damage cases and ensure timely notification and communication with logistics service providers and insurance companies.
• Perform structured root cause analyses in cooperation with internal departments, logistics service providers, and customers.
• Identify root causes and define appropriate corrective and preventive actions.
• Support the implementation, monitoring, and effectiveness review of quality improvement measures.
• Communicate directly and professionally with all relevant internal stakeholders and external business partners.
• Contribute to the continuous improvement of transport quality and logistics processes.
• Develop and enhance Power BI reports, dashboards, and KPI-based performance monitoring.
• Analyze claims and quality data to identify trends, recurring issues, and potential areas for improvement.
• Identify opportunities for process automation and support the implementation of partially automated workflows.
• Analyze existing processes and actively contribute to their standardization, optimization, and digitalization.
Logistics IT Support - Approx. 10-15 hours per week
• Support IT procurement and purchasing activities for logistics-related requirements, including software solutions, logistics optimization tools, hardware, and service hotline solutions.
• Coordinate requirements with internal stakeholders, IT departments, purchasing functions, and external service providers.
• Support the evaluation and implementation of suitable digital tools and IT solutions for logistics operations.
• Develop and optimize label designs for different logistics and operational requirements.
• Support the development and implementation of an automated software solution for label generation and printing.
• Translate operational requirements into functional concepts for digital and automated solutions.
• Identify opportunities to reduce manual activities and improve process efficiency through digitalization and automation.
Requirements
Function: Supply Chain
Experience Level: Internship