Customer Logistic Claim Analyst - Internship

Our team is happy to welcome you. Here is what you will be doing if you choose to join the team:

► You will support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/ preparation, and support for management reporting

► You will support customer supply chain service analyst in standard requests for their customers

► You will develop executive level reporting related to performance, disputing trends and customer complaints

► You will support post-sales processes to be executed correctly and in a timely manner, including the processing of Credits, Debits, Returns, and Complaints including sales, all customer supply chain departments, Bosch warehouse & external service providers for the respective 'Key Accounts' in the scope of responsibility

► You will be responsible for reducing penalties - not only execute disputes diligently and in a timely manner, but also provide ideas for improving the dispute & supply chain process in order to reduce customer claims/deductions

► You will be responsible for capturing and documentation standard claims and deductions (i.e. tickets, alerts, or system generated claims) and provide reporting with respect to claims resolution, disputing process and success rate (how many disputes filed, claims resolved, how much gained from disputing)

► You will create and maintain standardized reports, develop processes for use of standardized reports and train end users (i.e. customer order behavior, customer-specific cockpit charts)

Function: Supply Chain
Experience Level: Internship