Solutions Architect (Video Conference)

What you'll be doing

You will be the architecture owner for Experian's global video conferencing estate and collaboration spaces, driving standardization and lifecycle governance across 400+ video conferencing units and our global refresh roadmap. Architect and govern the refresh program, in consideration of the located budget. The program executes prioritization based on site strategy (Grow/Maintain/Retire), technology lifecycle status (including TLMP-driven replacements), and room usage/telemetry. This prioritization focuses investment on high-value rooms. You will lead room standards, VC platforms/devices, monitoring/telemetry, lifecycle/refresh execution architecture, and site readiness planning w/ local facilities teams. You will report to a Senior Director.

Summary of Primary Responsibilities

• Build global VC/Rooms architecture & standards: Define room typologies, standard bills of material, supported device classes (including standardization toward MTR patterns), configuration baselines, and supportability guardrails.
• FY27 lifecycle refresh governance (budget-aligned): Architect the FY27 refresh plan using lifecycle/usage/site strategy and manage quarterly prioritization and rebalancing in consideration of the budget allocation and quarterly budget phasing.
• EoL/risk management for decommissioned devices: Improve remediation for restricted-state/EoL devices (e.g., impacted Cisco models listed as decommissioned/restricted) and ensure sequencing reduces user impact and operational risk.
• "Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
• Monitor & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to address support gaps and reduce escalations.
• Network and SD‑WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
• Facilities/site leader engagement: Partner with Facilities leads to confirm competing plans, validate site strategy, and ensure refresh deployments align to workplace changes and constraints.
• Vendor technical leadership and platform transition planning: Lead technical evaluation across VC ecosystems (including Webex upgrades/major platform changes and onboarding automation where applicable) and ensure alignment to global standards and support models.

Department: Technology
Function: Information Technology
Experience Level: Mid-Senior Level