Associate, Insight and Analysis
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Job Description
Get to Know the Team
You will be part of Grab Cambodia's Mobility & Operations team, which is responsible for growing our Mobility businesses and ensuring Grab's services are reliable and safe.
Get to Know the Role
In this role, you will report to the Cambodia Head of Mobility and Operation and will work closely with Grab Cambodia's leadership team. The Associate, Insight and Analysis (Mobility) role is built for a naturally curious problem-solver. You will dive deep into complex data, ask the right questions, and proactively frame business challenges. You will balance analytics and stakeholder management to translate your insights into impactful strategies for the mobility marketplace.
The Critical Tasks You Will Perform
• Proactively analyze mobility data to identify underlying trends, define critical problems that need fixing, and uncover untapped opportunities for business growth and consumer retention.
• Deep dive into the user journey to analyse issues impacting demand (consumer) growth in the business. This heavily includes consumer segmentation, conversion funnel optimization, churn analysis, and lifetime value modeling.
• Size and prioritize identified opportunities, working alongside the Mobility and Leadership team to strategize, experiment and execute various initiatives to sustainably grow the number of transactions.
• Partner closely with marketing and operations teams to design experiments and implement solutions based on your data discoveries, targeting untapped consumer pools and designing effective engagement structures to retain users.
• Monitor the health of the mobility marketplace to ensure service reliability, evaluating how pricing, incentives, and market levers affect both consumer retention and driver-partner supply.
• Serve as the subject matter expert in terms of data analytics. This role comes with the responsibility to provide consultation to other teams to empower them towards proactive, data-driven insights and decisions.
• Take up data complex and needle moving analysis as and when required.
Requirements
Function: Strategy/Planning
Experience Level: Associate