Team Lead, Merchant Acquisition

Get to Know the Team

GrabMart, an online delivery service, is looking for a dynamic Senior Merchant Acquisition and Sales Operations to join our team in Bangkok. You will drive end-to-end GrabMart's merchant acquisition while optimizing merchant operations to ensure scalable growth.

The Critical Tasks You Will Perform

Strategic Acquisition and Execution

• Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets.
• Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage.
Sales & Partnership Negotiation:

• Deliver clear, presentations that persuade merchants to partner with GrabMart.
• Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties.
• Develop customized partnership proposals that address the needs and goals of each merchant.
Acquisition Optimization and Operations:

• Improve and standardize the onboarding structure and processes to provide a high-quality, efficient, and scalable activation pipeline across diverse merchant categories.
• Collaborate with company partners to ensure new merchants are activated and transition smoothly from acquisition to daily management.
• Implement and maintain a tracking system for merchant acquisition metrics.
Collaboration :

• Work with related partners to align acquisition efforts with overall business goals.
• Contribute to the development of strategic projects to enhance overall merchant experience on the GrabMart platform.

Function: Strategy/Planning
Experience Level: Mid-Senior Level