Account Management Associate, GrabMart

Get to Know the Team

As a Associate Account Manager at Grab, you will handle different aspects of account management, creating business proposals and roadmaps to grow brands on our platform. Your role involves project management with partners to ensure smooth campaign execution and the achievement of our Goals. You will also promote our Grab Marketing Solution strategy.

Get to Know the Role

The Associate Account Management role at GrabMart is crucial for managing relationships with partners and suppliers. Main responsibilities include maintaining partner satisfaction, analyzing performance data to improve outcomes, providing support and advice on optimizing the GrabMart platform, and coordinating with other teams like marketing and logistics to ensure partners receive necessary assistance.

You will report to GrabMart Commercial Manager.

You will be worked onsite in Ho Chi Minh city.

The Critical Tasks You Will Perform

• Manage a portfolio of existing GrabMart accounts to ensure customer satisfaction and retention.
• Conduct regular business reviews with customers to identify opportunities for growth and upselling.
• Develop strategic account plans and processes to manage enterprise/corporate accounts efficiently and effectively
• Collaborate with company partners to resolve customer issues and improve overall customer experience.
• Analyze sales data and market trends to identify opportunities for new business and revenue growth.

Function: Sales
Experience Level: Associate