Associate, Fleet Operations (Autonomous Vehicles)

Get to know the Team

GrabRentals (GR) is a core pillar of Grab's Mobility business, with the primary goal of securing vehicular and productive driver-partner supply for Grab's ride-hailing marketplace.

The GrabRentals team houses its own strategy, partner management & productivity, pricing & product design, sales, marketing, operations et al. functions, and also works with other teams in Grab spanning business, operations, tech, and analytics.

In the Strategic Projects team, we are focused on ensuring the optimization of our existing business and the growth of new businesses, including Autonomous Vehicles (AV).

Get to know the Role:

You will play an important role in the day-to-day operations of the autonomous vehicle business.

As part of the business operations team, you will be someone on the ground. You will directly oversee site coordinators, manage depot readiness, support incident response, and charge, prepare, and maintain vehicles for daily missions. You will be in charge of people management, operational planning, safety compliance, and lead problem resolution to support the safe and efficient running of AV operations.

You will report to the Manager, Fleet Operations (AV), onsite in our Grab Depot at Punggol.

Responsibilities

• Be the primary supervisor for our team of site coordinators, in-vehicle safety drivers, and field operators. Your main responsibility is to ensure they are performing their responsibilities safely during daily operations.
• Manage all aspects of driver and operator scheduling, including shift assignments and timekeeping. Collaborate with hiring and training teams on the hiring, onboarding and training of all operational staff.
• Coordinate with safety operator supervisors to ensure vehicles are safe, operationally ready, and maintained to the required deployment standards.
• Be the critical link between operations and the product/engineering teams. Translate operational challenges, insights, and opportunities into actionable feedback to guide the design and iteration of the product and service offerings
• Oversee all on-site depot operations. This includes managing the efficient parking, charging, and staging of autonomous vehicles to ensure they are mission-ready. You will oversee depot staff and ensure they perform all activities are performed safely.
• Establish, track, and analyze key performance indicators (KPIs). You will oversee the monitoring of performance metrics such as safety and uptime, identifying trends, and generating insights for improvement
• Design, implement, and refine Standard Operating Procedures (SOPs) for all aspects of operations, including safety protocols, incident response, and overall coordination. Uphold and enforce all operational safety protocols, both in-vehicle and at the depot. Ensure the team is compliant with all company policies and regulatory requirements
• Identify process gaps and lead continuous improvements to improve operational efficiency, safety, and scalability.

Function: General Business
Experience Level: Associate