Senior Deal Desk Strategist

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Job Description 

The Deal Desk team serves as strategic advisors to LinkedIn’s Field Sales team, managing the Order to Cash (O2C) process and facilitating the complex deal structures and requests that our clients demand. We drive scale within the Sales organization, allowing Sales to focus on selling while we create efficiencies, increase profitability, and enforce stronger controls. 

Deal Desk Strategists possess a deep understanding of our policies, processes, and systems. They advise, coach, and train Sales Reps daily to efficiently navigate LinkedIn's sales processes and policies. By partnering with LinkedIn Sales teams and other cross-functional partners, you will help drive LinkedIn’s growth and success. You will have a comprehensive understanding of the end-to-end LinkedIn ecosystem, be a strong leader, and excel at building relationships. Within the Deal Desk team, we are looking for a strategist that possesses knowledge in Partners/ Alliance Go-To-Market and here are the requirements. 

Responsibilities: 

• Manage the cases in queue and consistently meet service-level targets of 95% for Initial Response Time (IRT) and 85% for Time to Resolution (TTR). 

• Deliver APAC Deal Desk growth and leverage commitments, including deal desk initiatives such as One Desk/ Save Desk targets, and agreed objectives and key results (OKRs). 

• Maintain up-to-date knowledge of deals, sales, and accounts, and their progress. 

• Influence deal growth, optimize deal structures, and align with business strategies. 

• Advise the Sales organization on quoting, pricing strategy, deal flow, commercial models, business terms and conditions, and order processing while maintaining a customer-centric approach. 

• Contribute to and coordinate discussions among sales representatives to reach agreements on contract terms and solve contracting scenarios. 

• Support customers negotiations or discussions as required to help deal closure. 

• Review deals to ensure accuracy and compliance with LinkedIn policies and guidelines, recommending revisions when necessary. 

• Identify initiatives to drive meaningful revenue upsides and remove blockers within sales to ensure deals close. 

• Manage relationships with cross-functional partners (eg. Billing, legal, provisioning, credit, revenue) to facilitate deal processing. 

• Communicate to Sales and cross-functional partners to escalate issues and recommend solutions. 

• Perform root cause analyses and gather data to resolve moderately complex issues. 

• Proactively follow up on open issues, remove blockers, and drive requests through to full resolution so that deals can close on schedule. 

• Support decision-making for stakeholder priorities, deadlines, and timelines, ensuring deadlines are met. Communicate updates, timelines, and plans to stakeholders in a timely manner. 

• Utilize tools and create playbooks to advise sales representatives and identify upsell, cross-sell, and packaging opportunities within individual deals. 

• Track market-level performance, identify trends and risks, and recommend actions to improve commercial outcomes. 

• Implement improvements for team and process performance. 

• Team player and take initiative to help broader team or stakeholders 

• Perform any other responsibilities as assigned by the manager.

Department: GBO
Function: Sales
Experience Level: Associate