Senior Cloud Support Engineer
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Job Description
The Role: The Senior Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.
Your Focus:
• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
• Strategy Platform administration.
• Maintaining high quality documentation for all related tasks.
Qualifications:
• Technical education or experience in IT roles strongly preferred.
• AWS, Azure, Linux, GCP and containers experience strongly preferred.
• Practical experience managing critical customer issues is a plus.
• At least 5 years of related experience.
• Must possess an enthusiastic personality and foster a positive work environment.
• Strong written and verbal communication skills in English is a must.
• Well-organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.
• Attention to detail.
Additional Information:
• Available to work from the Warsaw office at least 3 days a week.
Requirements
Department: Cloud Support
Function: Information Technology
Experience Level: Mid-Senior Level