Associate Staff Engineer Kore.ai Conversational AI Developer

• Total Experience 4+ years

• Strong experience in Chatbot / Conversational AI development

• 3+ years of hands-on experience with the Kore.ai platform

• Strong experience with Kore.ai XO10, XO11 or Artemis

• Strong hands-on experience with JavaScript, Node.js and Python

• Strong knowledge of REST APIs and JSON

• Experience with Prompt Engineering, LLMs, RAG and Vector Databases

• Strong understanding of Agentic AI concepts and architectures

• Experience integrating enterprise applications with conversational AI solutions

• Experience with multi-agent orchestration and AI observability platforms is preferred

• Banking / Financial Services domain experience is preferred

• Kore.ai Developer / Artemis certification is preferred

RESPONSIBILITIES:

• Develop, configure and deploy conversational AI solutions using the Kore.ai platform.

• Build and enhance chatbots and AI agents using Kore XO10, XO11 or Artemis.

• Design and implement Agentic AI solutions using LLMs, RAG and Prompt Engineering.

• Develop integrations with enterprise applications using REST APIs, JSON, JavaScript and Node.js.

• Design and implement reusable conversational AI components and agent capabilities.

• Integrate LLMs, Vector Databases and enterprise data sources into AI solutions.

• Implement multi-agent orchestration and AI observability practices where required.

• Troubleshoot production issues and improve AI response accuracy, stability and performance.

• Ensure solutions comply with security, governance and enterprise architecture standards.

• Collaborate with business, technology and product teams to deliver conversational AI use cases.

Department: Engineering
Function: Information Technology
Experience Level: Not Applicable