Associate Operations Client Partner

The Client Operations Associate is responsible for managing operational client requests, analyzing retail sales data, and ensuring high-quality service delivery through effective stakeholder collaboration and problem resolution.

Responsibilities:

Client Ownership

• Accountable for the timely and accurate resolution of operational client requests and issues, including direct client communication
• Own MSD tickets resolving operational requests through close cross‑functional collaboration, supported by an efficient workflow
• Build positive relationships e.g. to effectively facilitate meetings, provide assistance, and remove obstacles related to back office activity through networking
• Attend and contribute to internal meetings on clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation
• Lead regular operations and quality review sessions with Data Ops, and manage escalation meetings with clients in close alignment with Customer Service
• Use available operational tools to perform all necessary verifications and investigations
• Deliver high‑quality solutions to clients in a timely manner. Translate client requirements into internal tasks, confirm target delivery dates, and coordinate and monitor internal execution through to final delivery
Data Analysis

• Responsible for analysis of sales data from key high street retailers 
• Investigation of sales data that looks atypical to determine root cause
• Working with the team to ensure strict deadlines for Client Deliveries are met, establishing quality problems and promptly correcting
• Must be comfortable with working with large data sets, identifying and analyzing trends
Additional tasks

• Support activities related to internal initiatives and transformational projects
• Maintain documentation and best practices
Requirements:

• High skill level within Microsoft office suite, particularly data manipulation within Excel
• Knowledge of VLOOKUP, Pivot Tables would be and advantage
• Effective written and verbal communication skills in English (B2 or higher)
• Ability to understand and analyze data
• Must have a systematic, logical approach to problem solving
• Proven experience of learning new systems
• Able to uphold quality standards
• Critical thinking
• Excellent organizational and prioritization skills
• Ability to maintain good working internal relationships
• Team player as this role is supporting a small team
• Excellent communication skills – withing the team and internal/external Clients
We offer:

• Food vouchers € 62
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
• Life Insurance
• Multisport card (self-funded by the employee) 
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform
In addition: 

• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• Volunteer time off (Global Volunteer Day) 
• Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being 
• Office located close to the city center, easily accessible by public transportation

Function: General Business
Experience Level: Mid-Senior Level