Associate Client Manager
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Job Description
Experienced Industry Insights expert with the main goal of delighting clients; supporting them to make informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, and following NIQ standards.
Responsibilities
• Work as a master of propriety NIQ tools and metrics, and use these to help solve clients' business questions along with helping to diminish/eliminate client concerns & roadblocks to drive usage
• Work with the Account Leads to elevate the customer experience
• Integrate AI into workflows to drive efficiency, unlock new insights, and maximize analytical impact
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations
• Prepare and present insights/recommendations, using NIQ standards
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights
• Identify revenue leads in an independent way and take ownership in partnering with Account Lead to convert these into revenue opportunities
• Take initiative to remove roadblocks when they arise
• Lead by example, guiding and coaching junior team members
• Participate in Thought Leadership Projects
Requirements
Function: General Business
Experience Level: Mid-Senior Level