Telephone Operator
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Job Description
Key Responsibilities:
• Answer all incoming calls promptly, courteously, and professionally.
• Handle internal and external calls and direct them to the appropriate departments or extensions.
• Take and relay messages accurately and ensure timely delivery.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Handle wake-up call requests and ensure they are delivered on time.
• Log and report any phone system faults or issues to the IT or maintenance team.
• Maintain updated directory of hotel staff and departments.
• Assist in emergency situations by following the hotel’s communication procedures.
• Uphold confidentiality of all guest and staff information.
• Support Front Office operations when required.
Compensation & Benefits
• Competitive salary package - AED 1,900
• Service Charge Average - AED 700
• Accommodation and transportation provided (Al Khail Gate)
• Duty meals provided
• Medical insurance provided
• Annual leave and biennial flight ticket as per company policy
• Career growth opportunities within the organization
Requirements
Function: Customer Service
Experience Level: Associate