LAUNDRY ATTENDANT

Job Purpose

The Laundry Attendant is responsible for delivering high-quality laundry services by ensuring all guest garments, hotel linen, towels, and staff uniforms are cleaned, finished, and handled according to hotel standards. The role supports exceptional guest satisfaction by maintaining cleanliness, quality, efficiency, and cost control while complying with all hotel policies, safety regulations, and brand standards.

Key Responsibilities

1. Laundry Operations

• Report to duty on time according to the assigned roster.
• Review daily occupancy, arrivals, departures, VIP guests, and operational priorities.
• Sort, wash, dry, press, fold, and prepare hotel linen, towels, guest laundry, and staff uniforms.
• Ensure all laundry is processed according to fabric care instructions and hotel standards.
• Inspect all linen and garments for stains, damage, discoloration, or wear before and after washing.
• Maintain high standards of cleanliness, presentation, and quality.
• Handle guest laundry with care, confidentiality, and accuracy.
• Ensure timely delivery of guest laundry within the established service standards.
• Maintain proper records of guest laundry and special requests.
2. Linen & Uniform Control

• Monitor the condition of hotel linen and staff uniforms.
• Repair minor damages whenever applicable.
• Separate damaged or unusable linen for replacement.
• Conduct monthly inventories of hotel linen and staff uniforms.
• Report shortages, losses, or discrepancies immediately.
• Maintain accurate daily records of linen sent to and received from outsourced laundry.
• Verify quantities and quality before accepting returned linen.
3. Laundry Equipment & Chemical Management

• Operate laundry machines safely and efficiently.
• Understand the basic maintenance requirements of laundry equipment.
• Report machine defects or breakdowns immediately.
• Prepare maintenance reports for repair or replacement of equipment.
• Coordinate with Engineering for maintenance requirements.
• Ensure adequate stock of laundry chemicals and operating supplies.
• Monitor chemical consumption and report unusual usage.
• Store chemicals safely according to manufacturer instructions.
4. Outsourced Laundry Coordination

• Coordinate daily linen movement with outsourced laundry providers.
• Supervise outsourced laundry personnel while working on hotel premises.
• Verify quality, quantity, and turnaround time of outsourced laundry.
• Maintain proper documentation for all outsourced laundry transactions.
Health, Safety & Security

• Follow all hotel health, safety, hygiene, and security procedures.
• Wear appropriate Personal Protective Equipment (PPE) when handling chemicals.
• Follow safe lifting techniques and equipment operating procedures.
• Report accidents, hazards, unsafe conditions, or defective equipment immediately.
• Handle laundry chemicals according to Safety Data Sheets (SDS).
• Be familiar with fire, emergency evacuation, and bomb threat procedures.
• Ensure master keys are kept secure and returned after each shift.
• Report suspicious persons or activities immediately.
• Submit all lost-and-found items discovered in guest laundry or hotel linen to the Housekeeping Office following hotel procedures.
Quality & Guest Service

• Deliver prompt, professional, and courteous service at all times.
• Maintain guest confidentiality and privacy.
• Respond positively to guest requests and operational needs.
• Support the achievement of departmental quality objectives.
• Ensure guest laundry is returned in excellent condition and on time.
• Maintain high standards of customer satisfaction.
General Responsibilities

• Comply with all hotel policies, procedures, and brand standards.
• Maintain excellent personal grooming, hygiene, and professional appearance.
• Wear the prescribed uniform correctly.
• Arrive punctually for all scheduled shifts.
• Attend departmental meetings and training sessions.
• Cooperate with colleagues and other departments.
• Maintain cleanliness of the laundry area and equipment.
• Protect hotel property and equipment.
• Suggest improvements that enhance efficiency, productivity, or cost savings.
• Accept flexible working hours when required by operational needs.
• Perform any other duties assigned by the Laundry Supervisor or Facility Operations Manager.
Knowledge & Skills

• Basic knowledge of laundry operations.
• Understanding of different fabric types and garment care.
• Knowledge of stain removal techniques.
• Basic understanding of laundry chemicals.
• Ability to operate industrial laundry equipment.
• Good communication skills.
• Ability to work independently and as part of a team.
• Good organizational and time management skills.
• Ability to work under pressure and meet deadlines.
Minimum Qualifications

• High school education or equivalent preferred.
• Previous hotel laundry experience is an advantage.
• Basic English communication skills.
• Physically fit and able to lift laundry loads safely.
 

• Integrity
• Safety Awareness
• Quality Orientation
• Accountability
• Flexibility
• Professionalism
 

Key Competencies

• Customer Focus
• Attention to Detail
• Teamwork
• Time Management
• Reliability

Function: Customer Service
Experience Level: Entry Level