Front Office Supervisor
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Job Description
What will you do?
• Supervise the Front Desk team, assign tasks and provide clear instructions;
• Lead and motivate the Front Desk team, fostering a positive and service-oriented working environment;
• Coordinate special requests and issues with other departments;
• Handle guest inquiries and complaints, making decisions where needed in consultation with management;
• Welcome, check in and check out guests;
• Process reservations and payments via the reservation and cashier systems;
• Drive Radisson Rewards enrolments and actively promote the benefits of the programme to guests;
• Identify and maximise upselling opportunities to increase revenue and enhance the guest experience;
• Provide guests with tourist and general information;
• Deliver additional services such as wake-up calls, passing on messages, and resolving complaints;
• Manage the telephone switchboard, handling and transferring calls;
• Step in to resolve minor technical repair orders when the technical department is not on site.
What do we offer?
• A salary in FG 6 of the Horeca CAO, depending on relevant experience and qualifications.
• Staff discounts on stays and F&B; at Radisson Hotel Group worldwide, not only for yourself but also for family and friends, plus 50% off F&B; in Radisson Blu and Park Inn by Radisson hotels in the Netherlands;
• Delicious meals during your shift;
• Travel allowance of €0,23 net per km, with a maximum of €260,67 net per month;
• An international workplace with colleagues and guests from all over the world;
• Free parking spots or free hotel's shuttle bus from and to Schiphol;
• Great staff activities and parties;
• Development opportunities through Radisson Academy, including an individual development plan and access to +20K learning modules & programs;
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.
Requirements
Function: Customer Service
Experience Level: Mid-Senior Level