Food & Beverage Services – Executive Lounge Associate

• Welcome and attend to Executive Lounge guests in a warm, professional and courteous manner. Provide personalized service, respond promptly to guest requests and enquiries, anticipate guest needs, handle complaints appropriately and escalate unresolved issues to the supervisor.
• Replenish and serve food, beverages and refreshments in accordance with established hotel standards. Ensure that buffet displays, beverage stations and service areas are properly presented, adequately stocked and maintained throughout operational hours. Serve food and beverages efficiently while observing appropriate service etiquette.
• Ensure the Executive Lounge is clean, organized and guest-ready before, during and after service periods. Set up tables, service stations and buffet displays according to established standards. Maintain the cleanliness of furniture, equipment, crockery, cutlery, glassware and other operating supplies.
• Adhere strictly to food safety, personal hygiene, sanitation and workplace safety requirements. Monitor food presentation and holding conditions, follow established procedures for replenishment and storage, and report any suspected contamination, equipment malfunction or hygiene concern promptly.
• Monitor food, beverage and operating supplies within the lounge, replenish items as required and promptly report shortages, wastage, breakages and discrepancies to the supervisor. Handle hotel property and equipment responsibly and support cost-control initiatives.
• Maintain effective communication with the Executive Lounge Supervisor, Kitchen, Stewarding, Front Office and other relevant departments to ensure seamless service delivery. Participate in briefings, handovers and departmental meetings as required.
• Comply with hotel policies, standard operating procedures, grooming standards, attendance requirements and responsible business practices. Participate in mandatory training, service briefings, performance reviews and other development activities to maintain and improve service standards
• Perform any other duties or responsibilities as may be assigned by your supervisor or Management from time to time.

Function: Customer Service
Experience Level: Entry Level