Catering Sales Manager

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

• Develops and implements strategies for achieving individual catering sales goals
• Monitors status regularly and adjusts strategies as appropriate
 

Achieves catering sales goals by developing and implementing sales strategies

• Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts
• Makes outside sales calls to prospective catering customers
• Clarifies customer requirements and suggests alternative menus, themes, etc.
• Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed
• Negotiates sale of catering sales functions
• Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities
• Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction
• Ensure all materials used are in accordance with brand standards
 

Maintains proper flow of information to sales team, reviews work file of assigned accounts

• Communicates clients' requests to all departments in an effective and timely manner
• Works with sales team for additional business opportunities as appropriate
• Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures

• Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance
• Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position
• Develops and participates in Hotel promotions as required
• Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public

Function: Other
Experience Level: Executive