Reservations Supervisor

We are currently seeking a Reservations Supervisor to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. 

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. 

Skills and Experience:   

• As a Reservations Supervisor, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience. 
• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level. 
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. 
• Delivers on plans and objectives where reservations initiatives & hotel targets are achieved. 
• Supervises the reservations team fostering a culture of growth, development and performance within the department. 
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. 
• Builds and maintains effective working relationships with all key stakeholders. 
• Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance. 
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

Function: Customer Service
Experience Level: Mid-Senior Level