Customer Success Manager
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Job Description
Customer Experience/Success
• Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
• Provide ongoing support to optimize the platform adoption based on evolving business needs.
Client Engagement
• Manage relationships at different levels of client’s organization from user level to VP level
• Organize and lead business reviews with key stakeholders (Director, VP level) at client organization
Proactive Savings Assessment
• Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
• Collaborate with clients to develop strategies for realizing identified savings opportunities.
Strategic Negotiation Support
• Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
• Share insights and tactics to strengthen clients' negotiation capabilities.
New Feature Promotion/Identifying Upsells
• Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
• Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.
Requirements
Function: Engineering
Experience Level: Associate