Principal Solution Architect
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Job Description
Overview
As ServiceNow continues to grow across the APAC region, we are seeking an experienced, strategic, and customer-focused Professional Services Solution Architect based in Korea to lead and shape transformational services programs on the ServiceNow AI Platform. This role is pivotal in expanding ServiceNow’s footprint through business transformation, value-led services engagements, and AI-powered solutions.
You will partner closely with customer’s business and technical teams to understand requirements and craft implementation strategies. Collaborate with Service Sales Executives, Account Executives, Solution Consulting, and other go-to-market teams to design and position large, complex, and transformational service-led deals with some of our most strategic customers. Acting as the single thread providing continuity from sales to delivery, you will ensure that every program of work is aligned to customer outcomes, commercially sound, and positioned for successful execution.
What You’ll Do
• Partner closely with Service Sales Executives and align with Account Executives, Solution Consulting, and other go-to-market teams to position and sell high-value professional services engagements.
• Partner with customer's business and technical teams to understand requirements and craft implementation strategies.
• Act as the single point of continuity from sales to early delivery, providing continuity into the early phases of delivery and ensuring a seamless transition into execution.
• Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases.
• Lead discovery workshops with strategic and enterprise customers to uncover business goals, transformation priorities, and AI-driven opportunities.
• Collaborate with customers to refine technical and business processes, ensuring ServiceNow's offering is optimally aligned with their data infrastructure.
• Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed.
• Shape AI-enabled workflows and intelligent automation approaches that accelerate time-to-value and maximize ROI on the ServiceNow platform.
• Act as the trusted advisor during the pre-delivery phase, ensuring smooth transition from sales to delivery. Work closely with department leader to scope, write, and present SOWs as needed.
Why Join Us
• Influence multi-million-dollar transformation programs at the earliest stage.
• Work directly with enterprise customers on high-impact ServiceNow and AI-driven initiatives.
• Be part of a team that values both outcomes and excellence in delivery.
• Competitive compensation, performance bonuses, and clear career growth opportunities.
Requirements
Department: Customer Outcomes
Function: Consulting
Experience Level: Not Applicable