Chat Support Specialist with Romanian and English - Varna, Bulgaria
Sutherland
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Job Description
What you’ll do
• Support customers mainly via chat and email
• Provide clear, professional, and timely solutions
• Document customer interactions in the CRM system
• Follow established procedures and quality standards
• Escalate more complex cases to the relevant teams
• Work with multiple systems and platforms simultaneously
Requirements
Function: Customer Service
Experience Level: Not Applicable