Team Manager - Healthcare (Onsite)
Job Description
The Team Manager is responsible for leading a team of healthcare operations professionals, ensuring the achievement of service delivery, quality, productivity, compliance, and customer experience objectives. This role drives team performance through effective coaching, performance management, operational excellence, and employee engagement initiatives.
Key Responsibilities:
• Lead, coach, and develop a team to achieve and exceed operational KPIs, quality standards, productivity targets, and service level commitments.
• Conduct regular performance reviews, coaching sessions, and development conversations to improve individual and team performance.
• Monitor team metrics including attendance, schedule adherence, attrition, shrinkage, productivity, and quality performance.
• Analyze operational data and trends, identify improvement opportunities, and implement action plans to address performance gaps.
• Ensure compliance with client requirements, healthcare regulations, internal policies, and operational procedures.
• Partner with Operations Managers and support functions to drive business goals and operational improvements.
• Manage escalated issues and provide timely resolution while maintaining a positive customer experience.
• Foster a high-performance culture through employee engagement, recognition, and continuous learning initiatives.
• Drive process improvement and operational excellence initiatives within the team.
Requirements
Function: Management
Experience Level: Mid-Senior Level