Senior Program Manager
Job Description
Role Summary
Serves as the connective tissue for our most strategic product launches. In this newly created role, you will be the central orchestrator responsible for managing the end-to-end lifecycle of bringing new Gracenote products and features to market.
You will not just manage a schedule; you will bridge the gap between technical execution and commercial readiness in partnership with Product, Engineering, Legal, Marketing, Sales, and Customer Success.
Key Responsibilities
• Lead the comprehensive New Product Introduction (NPI) / Go-To-Market (GTM) process from ideation and development through to launch and post-launch evaluation.
• Serve as the primary liaison connecting diverse teams. Ensure alignment across:
• Product & Design: Tracking feature readiness, user experience milestones, and beta testing.
• Engineering: Monitoring development sprints, QA, and technical deployment schedules.
• Legal & Privacy: Ensuring new products meet all regulatory compliance, data privacy standards, and that necessary vendor/client contracts are updated.
• Marketing: Aligning product delivery with messaging, positioning, and promotional launch campaigns.
• Sales & Enablement: Ensuring sales teams are trained, equipped with collateral, and ready to monetize the product on day one.
• Customer Support/Operations: Ensuring support teams have the documentation and tools needed to assist clients post-launch.
• Build and scale a standardized NPI playbook for Gracenote, defining clear phases, gates, deliverables, and ownership for all future launches.
• Proactively identify bottlenecks, dependencies, and risks across all workstreams. Develop mitigation plans and escalate critical issues to executive stakeholders with proposed solutions.
• Host regular cross-functional syncs. Provide clear, concise executive reporting on program health, launch readiness, and post-launch metrics.
Requirements
Department: Administration
Function: Project Management
Experience Level: Not Applicable