Senior Engineer – SIT Lab (Customer Validation)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the verification of compatibility between Western Digital storage drives and enterprise customer systems, serving as a technical owner on qualification status and readiness decisions
• Work closely and proactively with development engineering and customer technical support to ensure product design quality, driving cross-functional alignment and advocating for resolution of systemic issues that impact customer satisfaction
• Independently configure complex multi-drive systems for test, then expertly monitor, analyze, and interpret drive logs, system logs, and bus signals to assess test status, identify trends, and escalate risk appropriately
• Isolate, analyze, and document test failures with depth and precision, conducting root cause analysis and influencing corrective action across engineering teams
• Architect, develop, and maintain test scripts and automation frameworks that improve team efficiency, reduce manual effort, and scale across multiple programs and platforms
• Create test schedules, write clear and concise reports, and confidently communicate written and verbal status to stakeholders — including customers, management, and cross-functional partners at varying technical levels
• Mentor junior engineers and co-ops, sharing technical expertise and best practices to elevate overall team capability
• Proactively identify gaps in test coverage, lab processes, or tooling and drive improvements without waiting to be directed

Function: Engineering
Experience Level: Mid-Senior Level