Credit Control Specialist

Cash Collection & Portfolio Management

Manage a designated portfolio of customer accounts, owning the end-to-end collection process.

Proactively follow up on overdue invoices through written and verbal communication.

Secure, track, and manage promise-to-pay commitments and follow up on missed payments.

Escalate delinquent accounts in line with established escalation guidelines and timelines.

Dispute Management & Resolution

Identify, log, and actively resolve invoice and payment disputes.

Partner with Billing, Sales, Credit, and Operations teams to resolve root causes of non-payment.

Ensure timely and accurate documentation of disputes, agreements, and outcomes in financial

systems.

Forecasting & Reporting

Prepare and maintain accurate weekly cash collection forecasts for assigned accounts.

Maintain up-to-date account notes, reason codes, and status updates to support reporting and visibility.

Support regional AR reviews by providing clear insights into risks, blockers, and expected cash timing.

Customer & Internal Communication

Communicate professionally and confidently with customers regarding payment status and

expectations.

Collaborate with internal stakeholders to align on customer actions, escalations, and next steps.

Support consequence management actions (such as interest application or service suspension) when

required and approved.

Process & Compliance

Adhere to standardized global collections processes, SLAs, and documentation requirements.

Ensure all collection activity is auditable, accurate, and compliant with internal controls.

Contribute to continuous improvement initiatives within the Collections function.

Department: Finance
Experience Level: Mid-Senior Level