Regional Head of PMTO Strategy
Job Description
Get to Know the Team
The era ahead of us calls for transformative step-change growth. The Program Management & Transformation Office (PMTO) team drives the velocity required to stay ahead. Our mandate is focused on improving user engagement experience across driver & delivery partners, merchants, consumers and agentic commerce. We view strategy simply as 'the choices we make on how to win'. Unlike a traditional PMO, this team fiercely focuses on strategy execution, outcomes, and drives action. We integrate every transformative problem space worked on by multiple functions into a coherent whole.
Get to Know the Role
Reporting to the Head of Loyalty & PMTO, this leadership role sits at the intersection of strategy planning, program execution and innovation. You must master depth and breadth, bringing business user engagement intuition and deep technical expertise to connect the dots between decisions, programs, and priorities across multiple teams while engaging on important topics. You will be both a Strategist and a Technologist:
• Strategist (The Compass): You will define our focus, identifying problems worth solving and anticipating opportunities and developments well ahead of the curve.
• Technologist (The Architect): You will design the programs that unlock the full potential of AI and Agentic workflows.
This onsite role requires you to work onsite in Grab's Petaling Jaya office.
The Critical Tasks You Will Perform
• Define and Anchor Problems: Deliberately define 'What' the problem is by ensuring every problem has a clear hypothesis anchored on data and insights, anticipating future developments ahead of the curve.
• Drive Prioritization: Determine 'Which' problems to prioritize, ensuring we can identify top priorities at any given time. You will assign teams to problems, not topics, ensuring you drive our focus always toward the global optima.
• Establish Leadership & Integration: Determine 'Who' will lead each problem. You will build deep trust, partnership, and thought leadership across multiple teams, helping cross-functional partners make sense of wider problems, opportunities, context, and strategy.
• Team Leadership & Organisational Design: Oversee all transformation projects by designing strong organization structures, rhythms, and ways of working. You will shape involvement from multiple functions/teams based on current problem statements rather than static topic coverage.
• Coaching & Culture: You will earn a wide reputation as a trusted coach, mentor, and enabler to other people managers, regardless of their reporting line.
Requirements
Function: Strategy/Planning
Experience Level: Executive