Lead Product Manager, Driver In-Trip Experience
Job Description
Get to Know the Team
The Fulfilment team at Grab builds and manages the core platform that determines how millions of daily incoming orders across Grab (Transport, Food, Deliveries) dispatches available driver supply effectively. At the heart of it all lies our Driver-partners, who are our everyday entrepreneurs. We aim to empower them by creating the appropriate tools and experiences for them to deliver meaningful value on our platform. Furthermore, we want to provide them with strong access to earning opportunities. The work you do will directly impact our Driver-partners while also improving the reliability of our Grab platform.
Get to Know the Role
As a Lead Product Manager within the Driver In-Trip Experience team, you will own the product strategy and experiences for our Driver app. You will work closely with Engineers, Analysts, and Business Owners to execute effectively. This is a critical position with a significant impact on our marketplace ecosystem and the opportunity to drive industry-defining changes for millions of users. You will be reporting to the Head of Product.You will own and define the product strategy and roadmap. This roadmap will focus on improving the in-trip efficiency, experience, and shaping behaviours for our Driver-partners. You will work closely with a cross-functional team to execute on that strategy.
The Critical Tasks You Will Perform
• You will collaborate closely with Grab's product and tech teams, as well as country stakeholders. This collaboration will uphold a high product quality and experience bar. Additionally, you will ensure that any new service value propositions or go-to-market execution aligns with what we expect from our Driver-partners.
• You will continuously explore and make improvements to the Driver app, ensuring its scalability and extensibility in powering new and existing use-cases; also leveraging and exploring new features and technologies to also maintain a competitive edge and to deliver delightful experiences
• You will influence decision-making and prioritisation by understanding and balancing stakeholder perspectives and needs across various seniorities, helping build minimum-lovable products while making strong data-informed decisions.
• You are able to deeply understand the needs and pain points faced by our users through direct user research and data analysis; translating insights into clear product requirements and specifications.
• You have experience in communicating complex technical concepts and product strategies to a variety of audiences to influence outcomes
• You are able to embrace AI and LLM in your daily work and in product design.
Requirements
Function: Product Management
Experience Level: Mid-Senior Level