Senior ServiceNow Developer
Job Description
We are looking for an experienced Senior ServiceNow Developer / Configuration Specialist to support the development, configuration and enhancement of ServiceNow solutions within a complex enterprise environment.
The successful candidate will have strong hands-on ServiceNow expertise across development, configuration, workflows, integrations and platform capabilities. Experience across modules such as ITAM, ITSM and ITOM is particularly relevant, with additional expertise in areas such as HRSD, App Engine or Flow Designer beneficial.
Key Responsibilities
• Develop and configure ServiceNow features, applications and workflows to automate and enhance business processes.
• Write, test and maintain scripts and configuration components to meet project and operational requirements.
• Configure ServiceNow components including forms, workflows, client scripts, server-side scripts and business rules.
• Customise user interface elements and develop Service Catalog items using Flow Designer and script-based workflows.
• Collaborate with architects, analysts, process owners and other stakeholders to gather requirements and translate them into effective technical solutions.
• Design and support ServiceNow integrations with other enterprise systems using native and third-party integration capabilities.
• Support data imports and exports, including the use of Transform Maps and associated integration tools.
• Support CMDB maintenance and related configuration activities.
• Troubleshoot and resolve incidents, defects and technical issues associated with ServiceNow implementations, configurations and upgrades.
• Perform unit testing and contribute to system and integration testing to maintain code quality and platform stability.
• Support ServiceNow upgrades and assess the impact and applicability of new platform functionality.
• Contribute to the ongoing improvement, performance and maintainability of the ServiceNow platform.
• Work within established Agile, SDLC and DevOps practices.
Requirements
Department: Public Sector & Utilities (Ireland)
Function: Consulting
Experience Level: Mid-Senior Level