Member Technical Staff II

• Complex Problem Solving & Escalations: Independently investigate and resolve complex, non-routine technical issues across the application and infrastructure stack, taking a fresh perspective to solve complex problems.

• Project Leadership & Delivery: Lead small-to-medium operational projects and infrastructure enhancement initiatives, managing timelines, deliverables, and technical implementation independently.

• Incident Management & Root Cause Analysis: Participate in major incident response and post-mortem analysis (RCA) to prevent recurrence and improve systemic reliability.

• Process Optimization & Automation: Identify opportunities for operational efficiency, contributing to process improvements and building tools to reduce manual toil.

• Mentorship & Technical Guidance: Provide informal guidance, technical coaching, and peer support to junior team members, elevating overall team capabilities.

• Cross-Functional Collaboration: Partner with DevOps, Software Engineering, and Product teams to align operational needs with technical roadmaps and system stability goals.

Required Technical Skills

• Advanced Scripting & Automation: High proficiency in writing complex scripts (e.g., Python, Bash, PowerShell) for task automation and system operationalization.

• Cloud & Infrastructure Knowledge: Deep understanding and hands-on operational management within AWS/Azure cloud environments and hybrid systems.

• Database & Data Pipeline Proficiency: Capability in performance querying, troubleshooting, and management across relational and non-relational database platforms (e.g., MSSQL, MongoDB, Kafka).

• Platform & Systems Diagnostic Skills: Mastery of full-stack application architecture, microservices, and enterprise monitoring frameworks.

Department: Technology
Function: Information Technology
Experience Level: Not Applicable