Planner / Senior Planner (Customer Order Planning)

• Responsible as main interface with EDL counterpart and customer with effective coordination internally in addressing issues.
• Responsible on managing customer orders for complex projects from start to delivery. Ensure smooth coordination with all relevant stakeholders and operations.
• Analyze sales forecast with sales team.
• Analyze customer demand and customer pull pattern for inventory control at plant and external warehouse     • Minimize overhanging materials.
• Maintain, check and ensure accuracy of demand loading in SAP for MRP run to fulfill customer requirement based on priority.

• Prepare production schedule with the objective of:• BPS principles
• Meeting customers’ demands and achieving 100% daily attainment
• Optimizing utilization of manufacturing resources (e.g. minimizing set-up or conversion losses)
• Controlling inventory accuracy
• Tracking daily schedule vs. production actual output

• Attend Daily Leadership Routine (DLR) on order fulfillment, critical supply materials and operation related.
• Coordinate raw material issues with LOP Procurement Planner in affected Value Stream & SMT Value stream.
• Set priorities with the operational logistic section on the movement of finished products for timely shipment.
• Coordinate shipment arrangement with EDL counterpart or customers.
Strategic planning to minimize special premium cost (e.g. change of ship mode or service level) to support situation requirement.

• Work on special freight claims and OT (overtime) claims due to customer short lead-time pull-in request.
• Prepare reports e.g. Delivery Performance, Attainment report etc. as and when needed.
• Support activities related to Bosch Production System (BPS), e.g. Pull System, Leveling and EPEI for continuous improvement.
• Execute production planning by using Procon Planning Tool.
• Strong expertise in planning and initiate or support Automation report i.e Power BI dashboard, RPA etc for process efficiency and effectiveness.
• Work together and support each other within LOG. Support and work towards achieving the departmental goal.
• Perform any other duties assigned by immediate superior from time to time.
• Mentor and guide junior planners as and when needed.  
• Senior Planners lead and coordinate cross-functional problem-solving efforts to address operational issues and maintain on-time delivery and customer satisfaction.
• Escalate customer order fulfillment issues that affect a single Value Stream (Level 1).

Function: Supply Chain
Experience Level: Mid-Senior Level