Senior Customer Custodian - Quality Management Customer

- To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products    (Traded + Manufactured in India) quality topics for customer satisfaction 

- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team

- Monitor the customer perception and define appropriate actions for customer satisfaction

- Conduct PHA/Line walk for new customer projects 

- Evaluate and manage customer requirements post approval and implement the same through plant quality

- Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location

- Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)

- Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution

Function: Quality Assurance
Experience Level: Associate