Field Operations Associate

Welcome to Fi.
 
We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.
 
The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.
 
If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together.
 
Fi is looking for a Field Operations Associate!
This is a hands-on, on-site role for someone local to Elgin, Texas who's comfortable working directly with dogs in a shelter environment. The Elgin facility is a high-volume transport hub processing multiple dog shipments a week, and Fi's collars need to go on every incoming dog and stay charged and cycling correctly. 

What You'll Do:

• Visit the Elgin facility 2-3x/week (1-2 hours per visit) to manage operations

• Manually place collars on dogs as soon as they arrive from transport

• Maintain a consistent charging cycle for all collars week to week

• Track collar charge status, dog turnover, and any housekeeping issues that come up

• Send a consistent weekly update to Fi covering collar status, turnover rate, and any fires

• Keep a basic spreadsheet log up to date and organized

What You'll Bring:

• Must be local to Elgin, TX

• Comfortable working with dogs in a kennel or shelter environment, ready to get your hands dirty

• Flexible availability throughout the week so you can be there when shipments come in

• Strong, responsive email communication, you don't leave people hanging

• Basic organizational skills, comfortable reading and maintaining a simple spreadsheet

• Background in shelter or transport-hub environments, you know how chaotic intake days can get

• A knack for tracking equipment charging, inventory, or basic maintenance schedules

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.

Team: Hardware