IT Operations and Support Intern
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Job Description
During your internship:
► You will support the daily operations of a cloud-based integration platform used for developing and updating vehicle software and services.
► You will assist with handling incidents and service requests in our ticketing system, including collecting relevant information, updating tickets, and escalating issues to the appropriate teams under guidance.
► You will learn how to monitor cloud-based applications and connected devices, review alerts, and support initial troubleshooting using dashboards, logs, and documented procedures.
► You will assist with application, device, and customer service administration, following established processes and access permissions.
► You will help maintain operational documentation, knowledge articles, and step-by-step support instructions.
► You will work as part of an international team across Serbia and Germany, collaborating with support specialists, development teams, system architects, product owners, and service managers.
► You will develop practical skills in cloud operations, monitoring, troubleshooting, and IT service management, with support and guidance from experienced colleagues.
Requirements
Function: Information Technology
Experience Level: Internship