Sales Operations Coordinator
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Job Description
This role is based in our 24 York Street office.
Position purpose
The Sales Operations Coordinator supports the complete exhibitor and commercial journey for Australian International Boat Show — from initial prospect and proposal through contracting, booking, payment coordination, delivery, account care and post-event follow-up.
This is an administration-intensive development role requiring exceptional accuracy, persistence and respect for commercial controls. The position will help preserve clean data, dependable processes and a strong customer experience while progressively learning how the show's products, pricing, relationships and commercial systems work.
Key responsibilities
• Support the Director of Business with sales administration, exhibitor onboarding, commercial reporting and account coordination.
• Maintain accurate prospect, customer, contact, opportunity, activity and contract records in approved systems, including Salesforce where applicable.
• Prepare approved proposals, booking documents, order forms, confirmations, reports and customer correspondence.
• Track agreements from issue to signature and ensure relevant approvals, supporting documents and internal handovers are complete.
• Coordinate with finance on invoicing information, payment status, credits or changes, while maintaining appropriate separation of duties and approval controls.
• Maintain product, inventory, pricing and availability information and ensure only approved offers and terms are communicated.
• Support allocation of exhibition space and commercial products in conjunction with business and operations leaders.
• Monitor sales pipelines, booking status, outstanding information, deadlines and account actions; flag risks and inconsistencies early.
• Coordinate accurate handovers of exhibitor requirements to operations, marketing, sponsorship and other delivery teams.
• Respond to routine exhibitor enquiries, explain processes and next steps clearly, and escalate matters outside delegated authority.
• Assist with account plans, stakeholder records, industry research, competitor and market analysis, and preparation for sales meetings.
• Support on-site exhibitor service, rebooking activity, lead capture and commercial administration.
• Undertake other reasonable duties supporting Informa and AIBS delivery.
Requirements
Function: Sales
Experience Level: Associate