Banking & Retail Customer Service positions.

Sutherland

contract mid Kingston, St. Andrew Parish, Jamaica · More jobs in Kingston, St. Andrew Parish, Jamaica

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Job Description

Banking & Retail Customer Service Associates in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Responsibilities:

• Answers calls and responds to emails
• Identifying and solving customer challenges, including mediating between customers and reatilers, and escalating issues appropriately
• Handles customer inquiries both telephonically and by email
• Researches required information using available resources
• Multi-tasking to monitor and control concurrent tasks simultaneously
• Provides customer service information
• Enters new customer information into system
• Updates existing customer information
• Processes reservations
• Routes calls to appropriate resource