Advisory Solution Consultant, Telco Industry

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales with a strong focus on the Telecommunications industry. You will help drive revenue by bringing deep industry expertise, guiding customers through complex transformation initiatives, and positioning ServiceNow solutions in alignment with telecom-specific operational and business needs. This is a hands-on technical consulting role for someone who can go wide and deep on solution delivery and solution positioning during sales cycles, while acting as a trusted advisor to customers, Sales, Product Management, and executive stakeholders. In line with the Advisory Solution 

Consultant profile at ServiceNow, this role requires significant depth in a specific functional and industry area, the ability to mentor others, and the capability to help shape account strategy in the assigned vertical

What you get to do in this role:

• Support product sales as a technical and domain expert within a client facing sales team, with particular emphasis on telecom operators and 
• service providers
• Lead discovery workshops to understand customers’ business challenges, operational models, and technology landscape, and deliver compelling product demonstrations aligned to telecom use cases
• Engage with customers on industry-specific processes and systems, including service operations, network-related workflows, customer service models, order and case management, and operational efficiency initiatives across telco environments
• Answer product feature and technical questions from customers, partners, and ServiceNow colleagues, connecting platform capabilities to telecom operating realities
• Work closely with Sales to develop account strategies and advance opportunities in the telecommunications vertical, consistent with the expectations for advanced and senior Advisory Solution Consulting roles.
• Provide feedback to Product Management on enhancements that can better address telecom customer needs and create differentiated value
• Share best practices, reusable assets, and industry knowledge with other Solution Consultants, while mentoring team members in the telecom domain, which aligns with the internal expectations for Advisory-level Solution Consultants.
• Stay current on market trends, competitive positioning, and the evolving 
• telecommunications landscape
• Support marketing events, executive briefings, industry conferences, user groups, and trade shows focused on telecommunications and digital service provider

Department: Sales
Function: Consulting
Experience Level: Mid-Senior Level