IT Application Operations Engineer
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Job Description
Roles & Responsibilities :
Provide IT infrastructure & Application operations for Manufacturing (i4.0) IT applications
• Perform Container based Application Deployments, Configurations and Hotfix installations
• Troubleshoot Manufacturing IT Application and infrastructure related incidents
• Close collaboration with Application development team, infrastructure team and Network team to provide day-to-day operations support for the application
• Onboarding Manufacturing IT application and implementing manufacturing plant specific configurations
• Perform Application and infrastructure Migrations
• Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s
• Monitor system performance and ensure Application availability
• Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery
• Ensure Customer Satisfaction, Escalation Management in the Services Delivered and Continuous improvement of services
• Provide extended support for planned Maintenance and On-Call readiness support
• Should be able to work in shifts and travel to customer location for business need
Requirements
Function: Information Technology
Experience Level: Associate