Executive, Retail Customer Success (UAE National Only)
Prefer a full account with a password? Sign Up to Apply
Job Description
Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience
Key Responsibilities
• Execute, monitor, and improve delivery management and service tasks for the assigned workstream, including snapshot delivery and query resolution.
• Build working expertise in NIQ processes and methodologies and contribute to improving deliverable quality and efficiency.
• Resolve client queries and provide data or information in line with contractual terms, agreed success criteria, tracking requirements, and ways of working.
• Triage Client requests across markets and client category groups, including data, resolution, and snapshot requests; track actions and improvement needs.
• Coordinate with other NIQ teams and market Customer Service teams to investigate issues and agree resolutions, following defined job aids and process designs
• Support the servicing elements of the Joint Business Plan and coordinate with client on ways of working.
• Meet applicable performance KPIs and process requirements, with a focus on on-time delivery, data accuracy, quality, and work discipline.
• Work effectively with colleagues and stakeholders in a hybrid, multi-cultural environment
Requirements
Function: General Business
Experience Level: Mid-Senior Level