Customer Service Back Office Agent (6 Months Temporary)

Do you have a soft spot for motorcycles and a knack for making sure things run smoothly? This role is all about keeping our two-wheeled fleet in tip-top operational shape.

This isn't a hands-on mechanical role, but it's a critical back-office position that ensures every vehicle sent for service moves efficiently through the repair network. You'll be the meticulous guardian of data and timelines, playing a key part in getting these machines back on the road in optimal condition. Your work directly supports the high standards of service our customers expect.

Key Responsibilities:

• Track all motorized vehicles sent to repair centers from dispatch through resolution. You'll have a clear oversight of every step.
• Verify data accuracy in our systems, ensuring all information is complete and compliant. Your attention to detail keeps our records impeccable.
• Approve repair tickets once all validations are complete, maintaining smooth workflow.
• Monitor repair progress with follow-up reviews, ensuring ongoing information accuracy and proper case progression.
• Proactively monitor repair timelines, identifying cases that exceed standard resolution times. You'll be the one to spot potential delays.
• Escalate and alert relevant stakeholders when a vehicle remains in the repair process for more than four weeks, ensuring timely intervention.
• Maintain clear documentation and provide status updates as required, ensuring transparent and consistent communication.
If you're an organized, detail-oriented individual who values precision and operational excellence, and has a quiet appreciation for the world of motorized vehicles, this role offers a stable and impactful way to contribute. You'll be a vital part of the system that keeps these machines moving, even when they're off the road for service.

Function: Customer Service
Experience Level: Entry Level