Order Management Specialist

NielsenIQ is seeking a highly motivated Order Management Specialist to support the North America business by ensuring the seamless progression of customer opportunities from contract execution to revenue recognition. Reporting to the Order Management Team Lead, this role serves as a critical link between Sales, Finance, Customer Success, and other cross-functional stakeholders to drive operational excellence throughout the Quote-to-Cash (QTC) process.

The ideal candidate is detail-oriented, customer-focused, and proactive, with a strong understanding of order management processes and revenue operations. This individual will be responsible for managing order intake, validating deal accuracy, supporting purchase order management, ensuring compliance with company policies, and identifying opportunities to improve efficiency across the order lifecycle.

Key Responsibilities

Order Processing & Revenue Enablement

• Manage day-to-day order management activities to ensure opportunities are converted to revenue efficiently and accurately.
• Review and approve sales opportunities submitted through the gatekeeper process, ensuring completeness and compliance with company guidelines.
• Support order processing activities within CRM and ERP platforms.
• Partner with Sales teams to guide them through order submission requirements and improve first-time-right order quality.
• Manage purchase order (PO) validation, tracking, and related customer documentation requirements.
• Process requests related to customer account creation, maintenance, modifications, and account block/unblock activities.
• Resolve order-related inquiries within established service level agreements (SLAs).
• Identify process gaps and recommend improvements to enhance operational efficiency and customer experience.
• Support the integration and optimization of CRM and Finance systems to improve transaction accuracy and processing speed.
• Ensure adherence to company policies, revenue recognition requirements, and internal business controls.
• Support internal and external audit activities, including statutory and compliance audits, in accordance with global and regional standards.
• Maintain accurate documentation and records related to order management activities.
• Collaborate closely with Sales, Finance, Customer Success, Legal, and other business partners to resolve operational issues.
• Effectively communicate order status, risks, and escalations to stakeholders and leadership.
Manage multiple priorities in a fast-paced environment while meeting deadlines and maintaining service quality.

Function: General Business
Experience Level: Mid-Senior Level