Sr Staff Inbound Product Manager

Join a new team with the ambition to build ServiceNow’s Accounts Receivable Operations (ARO) product from an emerging opportunity into a $100M business.

We are bringing new ways of working to finance—using AI to help enterprises accelerate collections, resolve disputes, improve cash flow, and reduce manual work. This is an opportunity to help shape a new product, establish how a new team works, and grow ServiceNow’s presence in a new market.

We are looking for an inbound product leader who combines enterprise software experience with a strong understanding of finance operations, especially accounts receivable. You will work directly with customers and closely with engineering, design, and research to turn complex financial processes into intuitive products and AI-powered workflows. You should enjoy building from the ground up, working through ambiguity, and taking ownership from initial discovery through delivery and adoption.

What you get to do in this role:

• Own product strategy, priorities, and roadmap for Accounts Receivable Operations, helping establish ARO as a strategic growth business for ServiceNow.
• Partner with finance leaders, AR managers, and collections teams to understand their challenges and identify opportunities to improve collections, dispute resolution, and the broader invoice-to-cash process.
• Define AI-native capabilities that capture an organization’s collections expertise and apply it to prioritizing work, engaging customers, and autonomously resolving routine tasks and cases.
• Translate customer needs and complex finance workflows into clear product requirements, user stories, and acceptance criteria.
• Work closely with engineering, design, research, and platform teams to guide development and bring high-quality products to market.
• Integrate customer discovery, usability studies, market analysis, and competitive insights into product decisions.
• Partner with early customers to validate solutions, guide pilots and adoption, and turn lessons learned into capabilities that serve the broader market.
• Define and measure product success through customer outcomes such as faster collections, reduced days sales outstanding, improved collector productivity, and shorter dispute resolution times.
• Communicate product priorities and tradeoffs clearly, build consensus, and influence stakeholders across organizational boundaries.
• Help establish the team’s ways of working, including using AI to accelerate discovery, improve decisions, and strengthen execution.
• Take accountability for outcomes across the product lifecycle and coach other product managers as the team grows.

Department: Product
Function: Engineering
Experience Level: Not Applicable