Staff Inbound Product Manager – Platform and AI Innovation Solutions

We are seeking a seasoned, highly skilled and motivated Product Manager to be part of the product focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. The Product Manager will be at the forefront of the exciting new AI Space of AI Agents. The ideal candidate will have experience in a technical product capacity or as traditional product with a background in building products with a keen interest in AI and Innovation. This is an exciting and innovative opportunity for the right candidate. Expertise with AI Products, ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes. 

Key Responsibilities:

• Strategic: Develop Roadmap and feature prioritization for AI Agent Platform
• Innovation: Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership.
• Implementation: Ability to create quick technical solutions using various AI frameworks.
• Cross-Functional Collaboration: Work on cross-functional teams, including engineering, design, and AI research, to develop and launch new PoCs.
• Demo and Present Solutions: Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions.
• Customer Engagement: Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs.  Initial focus will be on agentic systems.
• Metrics and Analytics: Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers.

Department: Product
Function: Engineering
Experience Level: Not Applicable