Verified Net Zero Trainee

Be an integral part of the Responsible Business team, supporting the Manager Verified Net Zero (VNZ) in the implementation, monitoring, and continuous improvement of the Verified Net Zero Hotels program.

The Trainee VNZ will help coordinate hotel onboarding and implementation, maintain program information and tools, support data collection and audit readiness, and contribute to training and communications.

The role works closely with hotels, corporate functions, regional teams, and external partners to help embed VNZ requirements consistently in hotel operations and the guest experience.

GENERAL TASKS

· Support the Manager VNZ with the day-to-day coordination and administration of the Verified Net Zero Hotels program.

· Maintain program plans, hotel trackers, action logs, timelines, contact lists, and supporting documentation.

· Coordinate follow-ups with participating and prospective hotels, internal departments, and external partners.

· Prepare meeting materials, capture decisions and actions, and follow up on agreed deadlines.

· Support the continuous improvement and scale-up of VNZ processes, tools, guidance, and hotel support materials.

· Regularly report progress, risks, delays, and support needs to the Manager VNZ.

HOTEL IMPLEMENTATION AND SUPPORT

· Support hotels throughout the VNZ journey, from readiness assessment and onboarding to implementation, verification, launch, and post-launch follow-up.

· Help coordinate the collection of hotel information required for carbon-footprint calculations and decarbonization plans, including energy and operational data.

· Follow up with hotel representatives and relevant functions on implementation actions related to renewable energy, low-carbon food, waste reduction and recycling, amenities, laundry, business travel, and team-member commuting.

· Support implementation of VNZ systems, standards, guest touchpoints, digital content, and hotel collateral in line with approved guidelines.

· Assist hotels in preparing for internal reviews and independent third-party verification, including document collection and evidence tracking.

· Collect hotel feedback, implementation challenges, good practices, and lessons learned to strengthen future VNZ rollouts.

MONITORING, DATA, AND REPORTING

· Maintain accurate and up-to-date VNZ hotel data, implementation status, milestones, verification records, and program documentation.

· Assist with data-quality checks and follow up on missing or inconsistent information with hotels and relevant stakeholders.

· Prepare regular progress updates, summaries, dashboards, and presentation materials for the Manager VNZ and wider Responsible Business team.

· Support tracking of program costs, supplier information, purchase orders, invoices, and hotel recharges where required.

· Help monitor continued compliance after launch and support the annual review or re-verification process.

TRAINING, AWARENESS, AND COMMUNICATION

· Support the coordination and delivery of VNZ training for hotel teams, including planning, attendance tracking, materials, and follow-up.

· Help maintain VNZ guidance, FAQs, templates, SharePoint content, and other program resources.

· Prepare content for internal communication channels and support hotel launch communications in coordination with Brand, Marketing, PR, Sales, and Operations.

· Review VNZ materials for consistency with approved program terminology, brand requirements, and evidence-based sustainability messaging.

· Support the preparation of case studies, presentations, workshops, webinars, and award submissions related to VNZ hotels.

Start date: December 2026

Duration: 6 months

Function: Other
Experience Level: Internship