Security Cross functional Success Architect
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Job Description
Position Overview
The Security Cross functional Success Architect serves as a strategic advisor who helps enterprise customers get the most value from their ServiceNow investments. This role combines deep technical expertise across the ServiceNow platform and its product portfolio with consultative skills to guide organizations in optimizing and maturing their solutions. The Product Excellence (PEx) team uses deep product expertise to solve implementation and adoption challenges for customers. We work with product and cross-functional teams, sharing customer insights to drive innovation, scale, and product improvements.
Security Cross-Functional Success Architect – Armis , ServiceNow Security & Risk Products
Job Description – Key Responsibilities
1. Drive Customer Success & Adoption: Lead technical engagements across Armis and ServiceNow Security products, helping enterprise customers accelerate adoption, optimize implementations, and achieve measurable business outcomes.
2. Cross-Functional Technical Leadership: Collaborate with Product Management, Engineering, Sales, Professional Services, and Customer Success teams to resolve complex technical challenges and drive customer success.
3. Security Architecture & Integration: Provide architectural guidance on Armis integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security to deliver unified asset visibility and risk management.
4. Strategic Customer Engagement: Act as a trusted technical advisor for strategic accounts, proactively identifying implementation risks, managing escalations, and improving security posture and operational resilience.
5. Scale Best Practices & Enablement: Develop reusable accelerators, technical playbooks, health checks, and enablement content to improve implementation quality, drive product adoption, and scale customer success across the security portfolio.
Key Responsibilities
• Provide strategic guidance on ServiceNow platform architecture and best practices across multiple product lines
• Deliver enablement and best practice guidance for ServiceNow solutions such as, Security Products, Integrated Risk Management,
• Assess customer implementations for performance, scalability, data quality, and upgrade readiness, and recommend improvements
• Mentor technical teams and influence stakeholders on platform capabilities and optimization strategies
• Lead discovery sessions and develop solution roadmaps aligned with customer business objectives
• Serve as a trusted advisor to help customers achieve measurable business outcomes from their ServiceNow investment
• Bring customer insights back to product and engineering teams to inform the roadmap and product improvements
Requirements
Department: Customer Excellence HQ
Function: Consulting
Experience Level: Not Applicable