IT Enterprise Hardware Engineer
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Job Description
IT Hardware Engineer L1
Position: IT Enterprise Hardware Engineer – L1Job Type: Field SupportExperience: 1–2 Years
Job Summary:We are looking for an IT Hardware Engineer to provide onsite L1/L2 support for enterprise servers and IT infrastructure. The engineer will be responsible for hardware troubleshooting, basic OS-level support, installation, maintenance, and field service activities.
Key Responsibilities:- Installation, rack mounting and commissioning of enterprise servers.- Hardware troubleshooting and replacement of server components.- Basic knowledge of Dell, HPE and Lenovo servers.- Troubleshoot CPU, RAM, HDD/SSD, RAID, PSU, NIC and other hardware issues.- Perform RAID configuration and basic server hardware configuration.- BIOS/firmware upgrade and hardware health checks.- Basic Windows Server and Linux OS installation and troubleshooting.- Configure basic IP, DNS, Gateway and network connectivity.- Perform server reboot, power cycle and basic diagnostic activities.- Follow customer SOPs and prepare service/activity reports.- Coordinate with L2/L3 teams and OEM support for complex issues.- Travel to customer locations for onsite support as required.
Required Skills:- Good knowledge of enterprise server hardware.- Basic Windows Server/Linux knowledge.- Basic RAID and storage knowledge.- Basic networking knowledge.- Good troubleshooting and communication skills.- Willingness to work onsite and travel as required.
Qualification:Diploma/B.E./B. tech /B.Sc./CCNA/MCSE or equivalent IT qualification.
Preferred:Experience with HPE ProLiant, Dell PowerEdge, Lenovo Think System, iLO/iDRAC, RAID controllers and server diagnostics
Requirements
Department: Support Engineer
Experience: 1 - 2
Posted: 2026-10-19T06:53:03.457Z