IT Executive
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Job Description
Get to Know the Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners committed to delivering positive, personalized, and reliable IT experiences that help Grabbers do their best work.
Get to Know the Role
The IT Executive / EUC Specialist is responsible for managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers. This role is expected to independently manage scoped operational workstreams, identify recurring user pain points, and drive service improvements through data, documentation, automation, and close collaboration with internal teams and managed service partners.
The Critical Tasks You Will Perform
• You will manage daily EUC operational outcomes for the assigned site or country scope, ensuring reliable support quality, and smooth end-user experience.
• You will partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions are carried out.
• You will develop SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.
• You will work with other GTS teams and partners to resolve issues and represent end-user operational needs in service or product discussions.
• You will support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.
• You will use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.
• You will lead small to medium operational improvement projects, including asset lifecycle accuracy, onboarding and offboarding readiness, endpoint compliance, self-service enablement, and process standardisation.
Requirements
Function: Information Technology
Experience Level: Mid-Senior Level