Driver Support Specialist
Prefer a full account with a password? Sign Up to Apply
Job Description
Get to Know the Team
The Driver Support Team is an established team within MY Country Operations – Driver Core Operations, responsible for managing driver support, payments, collections, and governance. We work with our Driver Partners, Centres of Excellence (COEs), BPO partners, Product, Finance, and Marketplace teams.
We make a meaningful impact by delivering efficient operations with accuracy. Our mission is to develop smooth processes that help drivers to receive support, get paid, manage their financial obligations, and enjoy a experience throughout their journey with Grab.
If you are looking for an opportunity to grow and take on new challenges, join us!
Get to Know the Role
Support Specialist is a role, who works at the intersection of technology and partner support. We ask that you have an ability to navigate Grab's diverse services and evolving our needs.
You will use AI tools, data-driven insights, and structured ability to improve processes and find solutions for operational challenges.
You have review operational data, check records for accuracy, and identify trends or discrepancies also proficiency in Microsoft Excel. You will also contribute to handle governance frameworks, support regulatory compliance, and collaborate with regional partners to address and mitigate potential risks.
Contract Duration: This is a two(2)-year fixed-term contract position.
The Critical Tasks You Will Perform
• Framework Management: Develop governance frameworks and compliance policies aligned with local regulatory requirements.
• Compliance Audits: Conduct governance assessments and compliance reviews, identify potential risks, and help develop structured mitigation plans.
• Reporting and Documentation: Prepare clear governance reports, compliance updates, and dashboards for senior leadership and committees.
• AI-Driven Productivity: Use Generative AI tools to research regulatory developments, support policy updates, and improve routine administrative processes.
• Partner Collaboration: Work with teams and external advisors to ensure projects align with governance and compliance requirements.
• Accuracy and Deadline: Accomplish daily payment activities within the scheduled timelines while maintaining 100% accuracy.
Requirements
Function: Other
Experience Level: Executive