Customer Service Executive
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Job Description
As a Customer Service Executive, you will respond to customer enquiries through phone, email and other service channels. You will provide accurate information, resolve service issues and complaints, and track customer requests through to completion. You will also identify customer needs and recommend relevant products or services.
What you'll doing
• Handle incoming and outgoing customer calls and emails from the office, providing accurate information and resolving enquiries, issues and complaints within established service timelines.
• Complete customer verification and case follow-up, including identity checks, required documentation and customer requests, in line with security, verification and data-handling procedures.
• Maintain accurate customer records by documenting interactions, enquiries, complaints, feedback and actions taken, and using AI-powered and digital tools to manage cases and support problem resolution.
• Identify customer needs and recommend relevant products and services, share customer feedback and insights with management, and support product testing, implementation and launches.
• Work with team members and relevant stakeholders to complete customer requests, deliver a positive customer experience, and meet assigned service standards, KPIs and performance targets.
Requirements
Department: Customer Service
Function: Information Technology
Experience Level: Not Applicable